Monday 22nd July 2013 – 12.30pm – Murray MacGregor.
One of the best ways West Midlands Ambulance Service can develop as an organisation is to hear the views of the people we treat, their families and carers.
Director of Nursing and Quality, Sandy Brown, said: “In the vast majority of cases, we get it right and provide an excellent level of care, but sometimes that isn’t the case. It is really important that we hear about those occasions so that we can analyse why it might not have gone as well as we would have wanted it to and, more importantly, learn the lessons necessary to try to make sure it doesn’t happen again.
“Just as importantly, we also want to know when it did go well as we can learn as much from ‘best practice’. In addition, our crews like nothing more than hearing what happened to the patients they treated. Very often they simply don’t know the outcome and are left wondering ‘I wonder what happened to patient X or Y’. Every time someone writes or emails the Trust we make sure the individual staff get a copy.”
If you would like to share your experiences with us, you can do so in the following ways:
Telephone: 01384 246 370
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Help us to improve the service we provide to the people of the West Midlands by getting in touch.