Advent Calendar window 13 – Tracy Rayment-Bishop, Information and Performance Manager

13 - Performance Cell - Tracy R-B



Tracy Rayment-Bishop


Job Title:


Information and Performance Manager




Ambulance Headquarters in Brierley Hill


Length of service:


9½ years


Role within WMAS


I run the performance cell which is a team of information analysts and developers that helps the Trust analyse the large amounts of data that we have so that we can understand trends and changes that happen.  We look at trends in areas such as 999 demand, response performance, hospital delays and look at comparisons with previous years so that we can help our operational colleagues ensure there are enough ambulances and response cars available each day.  Clearly we want to understand why things happen and what we can do to ensure that we can provide an even better service for patients.  As a team we also provide live information feeds for the Trust so that they can see instantly what activity is like and resource availability.  Essentially we try to help the Trust run as efficiently as possible as we know that means staff will be there to help patients in their hour of need.


Christmas day plans:


I will be at my mother’s house with my husband eating far too much which means I’ll probably put on half a stone over the Festive period!


Top tip for winter: Choose Well – A&E and 999 Emergencies


Accident and Emergency Departments and the 999 service are primarily there to deal with life threatening conditions and emergencies.  These sorts of cases will be prioritised above all others which means, if your condition is less serious, you may well be seen more quickly by using one of the other Choose Well alternatives.  The types of cases that should be seen at A&E or by dialling 999 are:

  • Serious blood loss
  • Chest pains
  • Choking
  • Suspected stroke
  • The patient is unconscious

If our crews are dealing with relatively ‘minor’ conditions, they may not be able to get to the patients with genuine life-threatening illness or injury as quickly as we would want, which ultimately could put lives at risk.  Check out NHS Choices for more information.

Leave a Reply