Have your say on the quality of our service


Wednesday 19th February 2014 – 10.00am – Suzie Fothergill.

West Midlands Ambulance Service is appealing to all service users for their feedback to help us shape the future of the ambulance service.

Every year, all NHS organisations are required to produce a Quality Account. These reports assess quality across an entire range of healthcare services and outline an organisation’s commitment to continuous evidence-based quality improvements.

The Quality Accounts provide patients, service users and members of the public with information about where improvements will and need to be taken.

To help shape the 2014/15 Quality Account, the Trust is currently welcoming feedback from you, about how you think we are doing.

Our 2013/14 Quality Account can be found on our Trust website via http://www.wmas.nhs.uk/Pages/QualityAccounts.aspx. This account should provide readers with the necessary information required to understand what we are doing well, where improvements are required, what our priorities for improvement were last year and how we have involved our service users, staff, and others with an interest in our organisation in determining these priorities for improvement.

With the help from your feedback the Trust will be able to focus on our 2014/15 Account, which will also be set in line with our commissioner’s intentions and the NHS Outcomes Framework.

Please take this opportunity to give us your views on what a high quality service means to you. You can give your views by emailing quality@wmas.nhs.uk.

Please note the consultation ends on 20th March 2014.


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