Have your say on the quality of our service


Wednesday 9th April 2014 – 2.45pm – Suzie Fothergill.

During February West Midlands Ambulance Service appealed to all service users for their feedback to help us shape the future of the ambulance service.

Every year, all NHS organisations are required to produce a Quality Account. These reports assess quality across an entire range of healthcare services and outline an organisation’s commitment to continuous evidence-based quality improvements.

The Quality Accounts provide patients, service users and members of the public with information about where improvements will and need to be taken.

This years draft 2014/15 Quality Account is now available to view and is open to feedback. Your feedback will enable the Trust to focus on our 2014/15 Account, which will also be set in line with our commissioner’s intentions and the NHS Outcomes Framework.

Please take this opportunity to give us your views on what a high quality service means to you. You can access the draft document by visiting http://www.wmas.nhs.uk/Pages/QualityAccounts.aspx. Any feedback should be emailed to quality@wmas.nhs.uk.

Please note the consultation ends on 1st May 2014.


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