The challenges that face West Midlands Ambulance Service from ‘high volume service users’ who call 999 hundreds of times were highlighted on a BBC documentary programme.
Last night’s edition of “Protecting Our Parents” explored the dilemma faced by elderly care services when trying to keep people at home. The programme followed Kathleen and Leonard Price who have lived in the same house, in Birmingham, for 50 years. Kathleen is bed-bound and receives Social Services’ maximum support of four visits a day by carers.
You can see the programme here: