Friends and Family Test

Wednesday 1st October 2014 – 10.25am – Chris Kowalik.

Have you called 999 and been treated by a West Midlands Ambulance Service paramedic on-the-spot without having to go to hospital?

Have you been taken to a hospital appointment by West Midlands Ambulance Service’s non-emergency Patient Transport Service?

West Midlands Ambulance Service is making it easier than ever for you to give feedback on the service you received from us.

The “Friends and Family Test” has gone live today (Wednesday 1st October) for these two groups of patients to help us to help you better.

The survey is initially running online.


Later this month, attending emergency ambulance staff and patient transport service crews will also be able to give patients paper questionnaires to complete.

Marie Tideswell, Head of Patient Experience, said: “We are making it easier than ever to get your views be they good or bad. We need to know when we are doing well and make changes if we are not. All the information received from the online and paper questionnaires will be fed to our Learning Review Group and the Trust Board and will be acted upon.”



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