NHS 111 national telecommunications fault

Saturday 22nd November 2014 – 11.50am – Chris Kowalik.

A national telecommunications fault has resulted in most calls to NHS 111 call centres in England, including that run by West Midlands Ambulance Service, not being connected.

The telecoms provider is aware of the problem and is working to fix it.

The call centres continue to be fully staffed, however, only a few calls are making it through to them. Callers to 111 will hear a recorded message giving the alternative number of 0300 0200 155, which is an interim attempt by the telecommunications company to temporarily by-pass the problem and forward the call to any of the call-centres.

A spokesman from West Midlands Ambulance Service said: “This problem, which arose this morning, is beyond our control. Our health advisers and clinicians are in the call centre to answer any calls that can get through.

“Please, in the first instance, try calling 0300 0200 155.

“If your call is unable to be connected to us, please try using a walk-in centre, minor injury unit or urgent care centre for advice or assistance if available. Or visit your local pharmacy.

“If you believe your problem to be life-threatening, please contact 999.”

Ends

Written by officialwmas

West Midlands Ambulance Service (WMAS) covers a geographical area of approximately 5,000 square miles and serves a population of 5.6 million people living in Shropshire, Herefordshire, Worcestershire, Coventry & Warwickshire, Staffordshire and the Birmingham & the Black Country conurbation. The Trust has a total number of 4000 members of staff and uses 864 vehicles.

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