It’s quite simple to remember. For life-threatening emergencies dial 999
Call 111 for the NHS when it’s not a 999 emergency
When to dial 999 – Life-threatening emergencies
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
NHS 111 service
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
111 is the NHS non-emergency number.
It’s fast, easy and free.
Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
More information on our 111 page