How is WMAS Performing?

Ambulance Clinical Quality Indicators

A system of performance statistics is available for all ambulance services.  Constantly monitoring our performance is essential as it is a vital indicator of how well we respond to patient need and how we can ensure standards of care are not only maintained but continuously improved upon.

Unlike previous measures, the Ambulance Clinical Quality Indicators measure more than just the ambulance response times; they look more broadly at the overall quality of care.  Time is still measured as it is a significant risk factor for treating patients – response time targets for the most seriously ill patients remain the same.

All NHS ambulance services must respond to 75% of Category A / Red emergency calls (immediately life threatening) within 8 minutes and 95% within 19 minutes of an ambulance being requested by the clinician on scene.

For other less seriously ill patients, timeliness is measured in a more clinically relevant manner, for example, the time for a qualified healthcare professional to arrive at the scene.

Read our Explanation Document to find out more information about the performance table and why we are measuring it.

National AQI Statistics

Details of the latest national ambulance service quality and performance reports, which show how West Midlands Ambulance Service is doing in each area can be found here.