Subject Access Requests (SAR) – Guidance for Requesters
Under the General Data Protection Regulation (GDPR) 2016, individuals have the right to request access to personal data held by West Midlands Ambulance Service NHS Foundation Trust
Medical records requests
You can request your patient medical records in the following ways:
- Complete an online submission form.
- Via post to:
Medical Records Team
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point
Waterfront Business Park
Waterfront Way
Brierley Hill
West Midlands
DY5 1LX
- Email: [email protected]
- Telephone: 01384989491
Required Information by Other Requester Types
GPs / NHS / External Organisations
– Request must be submitted on official headed paper or via a verified email address
– Signed patient consent is required for release of information
Important Notes
– The Trust will respond to all subject access requests without undue delay and, in any event, within one calendar month of receipt, in accordance with the UK GDPR.
– Requests will be responded to via secure email. If this is not suitable, please contact the Medical Records Team to arrange an alternative method.
– Providing all required information upfront helps avoid delays in processing your request.
– If you require any additional assistance to support accessibility, please do not hesitate to contact us.
– For assistance, contact the Medical Records Team at:
– Phone: 01384 989491
– Email: [email protected]
Data Protection and Medical Records page:
Effective from 1st July 2025, all third-party requests submitted by solicitors or medical law services are requested complete the updated request form linked below.
This change has been introduced due to the high volume of requests received by the Trust and aims to reduce unnecessary correspondence. It ensures that all required information is provided at the first point of contact, allowing us to process requests more efficiently.
Access to Personal Information
The Freedom of Information Act does not affect a patient’s right to confidentiality. These rights are protected under:
- Article 8 of the European Convention on Human Rights
- General Data Protection Regulation (GDPR) 2016
- Data Protection Act 2018
- Common Law
Maintaining patient confidentiality is a core commitment of the Trust.
To support this, WMAS has a Caldicott Guardian—our Medical Director—who ensures patient confidentiality is upheld across all services.
How to Request Personal Information
For Individuals
Under GDPR and the Data Protection Act, you have the right to access your clinical records or any other personal information we hold about you.
See our Subject Access Requests Guidance for more information.
Data Subject Access Requests – West Midlands Ambulance Service University NHS Foundation Trust
For Police Officers
Please refer to our Police Guidance Document for submitting requests related to investigations.
For Solicitors
Please refer to our Solicitor Guidance Document for requesting access to personal information on behalf of clients.
Need Help?
If you require advice or guidance, please:
Call our Medical Records Team on 01384 989491
Use the form below to submit your query