As an ambulance service, your views and opinions are important to us and help us to further improve the care we provide to our patients.
As an ambulance service, we carry out several surveys and we welcome all feedback, whether from patients, their family, partner agencies and other service users. All feedback will be considered and, where possible, we will make changes to improve, enhance or modify our services. Have you received treatment or a service from us? How likely are you to recommend our service to others?
Patient Survey
The Trust’s Patient Experience Team has developed several patient surveys for those who have used our service for emergency medical assistance after dialling 999, non-emergency patient transport services and maternity services.
These surveys are another avenue of measuring our patient experience so that we can further improve the service that we deliver. Please select the appropriate survey from the below list to complete your feedback:
- Emergency patient survey (999 service)
- Non-emergency patient transport survey (PTS)
- Maternity services
Discharge on Scene Survey
Did you receive an ambulance response after calling 999 but stayed at home following an assessment by our staff?
If so, we would welcome your views on the service you received and if the care plan put in place worked for you. Please visit Discharge on Scene to complete the survey.
Urgent Care Service Survey
Did you call 999 and received a telephone assessment instead of an ambulance response?
If so, the Patient Experience Team would welcome your views on the service you received and if the care plan put in place worked for you.
Please click here to take part in the Urgent Care Survey.
NHS Friends and Family Test
The Friends and Family Test (FFT) enables the Trust to ask patients using the non-emergency patient transport service to attend hospital appointments to think about the service they received from us.
These patients are able to give quick feedback on the quality of the care they receive, giving the Trust a better understanding of the needs of their patients and enabling improvements.
How does it work?
The FFT will ask to answer the following question: “Thinking about the service provided by the Patient Transport Service, overall how was your experience of our service?”
You will be invited to respond to the question by choosing one of six options, ranging from “Very Good” to “Very Poor”. The FFT also provides you with the opportunity to explain why you have given your answer so the more you can provide in terms of feedback the better.
Your answers are completely voluntary and your feedback will provide valuable information for the Trust to not only celebrate good practice but also to identify opportunities to make further improvements to the care and service we provide. The Patient Experience Team will gather the results of the FFT and analyse them to see if any action is required. They will then be reviewed at the Trusts Learning Review Meeting.
Mental Health Patient Survey
Have you called West Midlands Ambulance Service for any mental health related reason or, have our staff supported you with mental health care? Whether positive or negative, your feedback is essential to us to help us to continue to improve the service we provide.
Please take a few moments to complete our Mental Health Patient Survey. You can also scan the QR code to do so.
Need Help?
If you need help or would like to discuss any of the surveys with us, please contact our Patient Experience Team.