Things to consider in relation to the Commonwealth Games:
Predicted increase of visitors to the region with an expected 300,000 on the busiest day meaning potential of more 999 calls
72 teams are taking part from different countries around the commonwealth. English will not be the 1st language of many of the Athletes and supporters from their areas. Language line to be utilized at earliest point
Many of the visitors will not know their location, road names, postcodes utilise supervisor assistance at earliest opportunity
If call is within a stadium make sure you get as much information as possible – seat number, row number, block number etc…
Ask for What 3 Words if they have the app available and are in a busy stadium or a difficult location to find
