Patient Transport Services

As well as dealing with ‘999’ emergency calls, West Midlands Ambulance Service plays a key role in getting thousands of patients to their out-patient appointments. Every year, our staff complete in the region of one million non-emergency Patient Transport Service (PTS) journeys.

The Trust employs nearly 900 PTS staff who ensure patients get to and from their hospital appointments throughout the region and beyond, 24 hours a day, seven days a week.

The journeys are booked and co-ordinated by dedicated control rooms based in Stafford, Coventry, Brierley Hill, Warrington and Frankley.  Around 90 call handlers and controllers work in the highly resilient control centres, dispatching around 350 vehicles a day.

WMAS has a vast experience of running PTS operations and has successfully won new contracts in this competitive area by being able to show that we can cater for individual patient needs. One of the key areas for us is to ensure our staff are well trained and that they have the right equipmentto provide the highest quality service to our patients.

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PTS staff are fully trained in basic first aid; manual handling; infection prevention and control; and driving.

Amongst the fleet we use, we have cars with a wheelchair capacity, ambulance vehicles which can either provide seating or be adapted to allow wheelchair access.

The Trust also has a number of ambulance vehicles with stretcher and bariatric capacity, should the need arise.

The eligibility criteria for using this service is set by each individual hospital or Clinical Commissioning Group, based on Department of Health guidance. Patients will be asked to answer a series of questions when requesting transport regarding their general day-to-day life in order to determine eligibility and to ensure the correct vehicle and crew are allocated.