Murray MacGregor – Monday 28th October 2024 – 8.00am.
It might be a small idea, but it could make a huge difference to other patients.
If there is one thing that we know, it’s that we need to listen to you, our patients, so that we can further improve the service we provide.
Whether you have had to dial 999 and either had an ambulance out or been dealt with by staff in our control rooms or been one of the almost one million non-emergency patient transport service journeys we carry out each year, you are likely to have a view on how well we did.
Is there something that we could have done to make a difficult situation that little bit easier?
That’s the reason we’re setting up a Patient Voice Group so that we can ask you for your views and you can help us to improve our services.
Director of Nursing, Caron Eyre, said: “We are looking for past patients to join us in discussing what went well and as importantly what didn’t and more importantly, why.
“The meetings will take place every quarter with three held virtually and one face to face. You don’t have to attend every group meeting; all we ask is that you take part in the discussions and give us your thoughts.
“We have already seen a number of changes introduced based on ideas that the public have come forward with. For example, we now have blue lighting in the ambulances which young children find soothing; we have introduced a new way of helping non-emergency patients who need a sling to leave their homes. We hope that will just be the start of many more ideas that will make a real difference.”
“No idea is a silly one and you might be surprised that you are not alone in wondering if a small change would lead to a big improvement in how we care for you.”
“This is not a replacement for our complaints and compliments service or the surveys we carry out from time to time; it’s a chance for people to come together, bounce ideas off each other and work with us to make real changes to our service.”
For more information, please contact [email protected]
Eligibility:
- You must be 18 years or older.
- You must not be a current or former employee of WMAS, however, our volunteers can join.
- You must live in the West Midlands (Staffordshire, Shropshire, Herefordshire, Worcestershire, Coventry & Warwickshire and Birmingham & the Black Country).
- You are able to listen and discuss different perspectives with others in a constructive way.
Ends.