West Midlands Ambulance Service is has been rated as Good by the health and social care regulator, the Care Quality Commission (CQC).
The CQC report, published on 23rd February 2024, follows the regulator’s inspections to the Trust in August and October 2023.
WMAS Chief Executive, Anthony Marsh, said: “We are delighted that the inspectors believe that our caring domain is outstanding.
“The inspectors have rated our two Emergency Operations Centres as outstanding: the only one in the country. As the report notes, we have the best call answering in the country and treat more patients over the phone than any other Trust.
“Given this inspection happened at perhaps the most challenging time within the history of the NHS, there is much to be proud of. However, we do also note the comments about our culture. The report notes the work we have done ensuring staff feel able to speak up and our colleagues treat each other with the respect they deserve.
“The Trust has been working hard over the last 18 months with staff fully involved in creating a new cultural statement, the launch of our sexual safety charter, the development of our six staff networks and the substantial increase in the health and wellbeing support available to individuals.”