Non-emergency Patient Transport Services Call Taker

As well as dealing with ‘999’ emergency calls, West Midlands Ambulance Service plays a key role in getting thousands of patients to and from their out-patient appointments and take people home from hospital. We complete in the region of one million non-emergency Patient Transport Service (PTS) journeys each year.

The journeys are booked and co-ordinated by dedicated control rooms based in Stafford, Coventry, Brierley Hill, Warrington and Frankley.

As a Non-emergency Patient Transport Services (NEPTS) call taker you will be responsible for handling incoming and outbound calls for the non-emergency control centre, inputting details of bookings for patients and assisting in the effective deployment of our NEPTS vehicles.

NEPTS Call Taker Entry Requirements

The entry requirements for those interested in applying to become a NEPTS call taker are:

  • 3 GCSE’s at grade A – C which must include English and Maths (or equivalent)
  • Successful completion of the typing test (RSA II or equivalent)
  • 1 year of customer care experience

Recruitment Process

If you meet the entry requirements for the role you will be shortlisted and invited to attend an assessment and interview.  If you are successful at the assessment, you will be offered a job.

Want More Information?

Current vacancies can be found on NHS Jobs – click on the logo below:

Please contact our Recruitment Team if you need any more information

Tel: 01384 989452