Community First Responders

Community First Responders are teams of volunteers who are trained by West Midlands Ambulance Service to a nationally recognised level and provide lifesaving treatment to people in their local communities. Community First Responders (CFRs) are always backed up with the nearest available emergency vehicle.

Why are CFRs so Important?

The government’s white paper “Saving Lives – Our Healthier Nation”, stressed the importance of early public access defibrillation. In partnership with the British Heart Foundation the West Midlands Ambulance Service set up CFR schemes across the region.

In many illnesses or injuries, the first few minutes are critical and simple interventions can be performed in order to save lives or prevent disability. West Midlands Ambulance Service is committed to providing the highest standard of pre-hospital patient care at all times.


In the U.K. 135,000 people die each year due to what is commonly known as a heart attack or myocardial infarction. Two thirds of these deaths happen outside of the hospital environment. Death is often due to a lethal, but treatable, electrical abnormality in the heart called ventricular fibrillation (VF) and only one treatment has been found to be effective; DEFIBRILLATION. The Automatic External Defibrillators (AEDs) are easy to use and talk the user through step-by-step instructions.

Minutes save lives. The sooner a defibrillator is used the better chance the patient has of surviving. After a patient has collapsed following a heart attack and is having VF, every minute that a defibrillator is not used the chances of survival reduces by 10 %. This is where a CFR can save lives. You can find out more about defibrillators and watch a powerful patient story via our Defibrillators page.


Volunteers should be:

  • Aged 18 +
  • Have a current driving licence
  • Be physically fit
  • Be able to attend incidents whilst at home or work
  • Have a caring nature and be willing to help raise the profile of the schemes in local areas
  • Successful applicants will need to pass a Disclosure & Barring Services Check check

Training and assessment

In order to be a volunteer you must attend a training course. The I.H.C.D. ‘First Person On Scene’ award is held over 4 weekends. The course covers the following aspects of emergency care:

  • Module 1 – Introduction, Basic Life Support and Defibrillation
  • Module 2 – Medical Emergencies
  • Module 3 – Traumatic Emergencies
  • Module 4 – Preparing for Active Duty

The Community First Responder must also complete training with ambulance crews and a Community Paramedic before going live. West Midlands Ambulance Service will provide regular training in a variety of subjects.


All CFR schemes are designed to be financially self-supporting. Although the Ambulance Service will provide all necessary support, training and the loan of medical equipment, it is likely that CFR schemes will wish to become involved in a variety of fundraising events in support of their work.

Responding to a 999 Call

If a CFR is available and a ‘999’ call is received within a 7 minutes travelling time from their address, the Ambulance Service may pass the details of the case and ask them to respond. If a CFR is driving to an incident then the Highway Code must be obeyed at all times. Once on scene, the CFR will provide treatment as they have been trained to do until the nearest available emergency vehicle arrives.


Want to find out more?  You can read some of our responders’ own stories from Ash O’MalleyMartin Bennet and Rob Nicholls. If you are interested in becoming a local Community First Responder, please contact the relevant Community Response Manager (details below). nhsjobs-logoOpportunities for CFR vacancies will be advertised through NHS Jobs. Once on the website, please search for ‘community first responder’ in the keywords search.


Contact Us

If you are interested in finding out more about becoming a CFR, please contact the relevant Community Response Manager below:


Andy Jeynes

Community Response Manager – Birmingham, Solihull & Black Country


Mobile: 07896 175337

Coventry & Warwickshire

Bobby Qayum

Community Response Manager – Coventry & Warwickshire


Mobile: 07795 027284

Herefordshire, Shropshire & Worcestershire

Cliff Medlicott

Community Response Manager – Herefordshire, Shropshire & Worcestershire


Mobile: 07884 050877


Matt Heward

Community Response Manager – Staffordshire


Mobile: 07793 040310


If you’re unsure who you need to contact or for all other queries, please contact the Trust’s Community Response Admin Office:

Email: CFR Admin Office

Telephone: 01384 215855