Many thanks for your amazing response to my husband’s mini stroke. The staff who attended to him were caring, professional and made a very upsetting and scary time, a lot easier. The call handler was also brilliant, he was calm and measured, which helped keep me calm. The ambulance staff were phenomenal, we can’t praise or thank them all enough.

Paramedics came to my house as I had done a blood test earlier than day and the GP had contacted me to say my blood sugar was very low and had advised me to ring an ambulance. Paramedics found that my ECG looked abnormal, so they said they would take me to hospital as a precaution to make sure everything was ok. They explained things to me well and also reassured my parents! They were a wonderful crew.

Please do pass on my sincere thanks to your 111 call handler who was friendly, personable whilst also managing the need to go through the set questions. Also thanks to the Dr who was very friendly, reassuring and very detailed in her assessment. Even when my daughter did say she didn’t want to see a Dr! It meant we could stay at home in a safe environment for my daughter and we weren’t taking up any additional valuable resources.