Jordan Eggington – Friday 17th September 2021 – 12.00pm.
A motorcyclist has been airlifted to one of the region’s Major Trauma Centres after a collision with a car this morning.
West Midlands Ambulance Service was called at 9:47am (Friday) to the island of the A460 and A5190 in Cannock. Two ambulances, a paramedic officer, and the Midlands Air Ambulance from Cosford attended the scene.
A West Midlands Ambulance Service spokeswoman said: “Crews arrived at the scene to find the motorcyclist, a woman, with serious injuries.
“She was given specialist trauma care at the scene before being flown to Royal Stoke University Hospital, with treatment continuing on route.”
Jordan Eggington – Thursday 16th September 2021 – 9.15am.
A man has sadly died after a road traffic collision in Worcestershire last night.
West Midlands Ambulance Service was called at 8:01pm to reports of the single vehicle RTC at the junction of Hartlebury Road and the B4193 in Kidderminster. Several resources were dispatched to the scene, including ambulance crews, paramedic officers, a MERIT trauma doctor and critical care paramedic, and a Mercia Accident Rescue Service (MARS) BASICS doctor.
A West Midlands Ambulance Service spokeswoman said: “Crews arrived at the scene to find the driver of the car, a man, in a critical condition with bystander CPR already being administered by an off-duty paramedic.
“Crews took over treatment of the patient but sadly, despite everyone’s best efforts, nothing could be done to save the man and he was confirmed deceased on scene.”
“At least once a shift, every one of us will be verbally abused at some point.”
Whilst stories of physical abuse towards frontline ambulance staff is all too familiar, the voices behind the 999s and 111s are speaking out about the levels of verbal abuse they receive on an all too regular basis.
Call assessors have been sharing some shocking examples of the types of verbal abuse they’ve experienced whilst simply trying to do their job:
I’ve been sworn at a lot and been told that it’s my fault if a patient dies
Some people just call and shout abuse at you and swear at you
I’ve been called a b**** and told that if I don’t help, I’ll be a murderer
I’ve had a sexually motivated caller who has made quite explicit remarks
The caller started giving be abuse on the call and said he’d make my Dad watch him sexually assault me.
The caller started being verbally abusive because we hadn’t arrived within 10 minutes of their original call.
Callers have sworn at me, threatened to physically assault me and my family
The caller said that if his family member died it would be my fault and called me horrific names
Below is a compilation video featuring examples of abusive callers our staff have experienced this year. The calls have been edited down and the voices distorted to protect the identities of those involved.
Jeremy Brown, Integrated Emergency and Urgent Care Director, has worked for the service for 30 years both on the frontline as a paramedic and in control and knows all too well the abuse staff can face at times. He said: “Call assessors are the first voice you hear when you call 999 for an ambulance. They are there to do the very best by each and every patient, being abusive difficult and offensive to them is not going to help a patient and does have an impact on call assessors personally.
“When people call 999 for help, call assessors often talk to people at their most vulnerable and often at a person’s low point in their lives. Having taken 999 calls myself, I know how difficult a job it can be at times. As a call assessor you’re trained to diffuse situations and calm down callers so that we can get the vital information we need to arrange the best help quickly. It’s understandable when callers are fraught and frightened but it’s not an excuse to be abusive.”
Thank you to the below control room staff for sharing their experiences of being abused by callers:
Jeremy continues: “Swearing, screaming, threats of violence and racial abuse are all too common and it’s not acceptable and not okay. Call Assessors routinely accept that this level of abuse is part of the job and hardly report abusive calls, but it doesn’t mean that they aren’t affected by the level of abuse they receive. If you ever need to call 999 or 111, all I ask is that you are courteous and treat my staff with respect.”
Notes to Editors:
Call assessors complete an intense two-month in-house training programme where they receive comprehensive training to use the Trust’s computer systems, complete an accreditation to use the national telephone triage system as well as a nationally recognised first aid qualification and also learn about health and physiology. Once the classroom training is complete, they are mentored in the Integrated Urgent and Emergency Care (IEUC) control room whilst taking live 999/111 calls with an experienced call assessor before undertaking a final assessment before being signed off as ready to take calls alone.
If there is an abusive caller, control room supervisors will often intervene on the call. They will also provide support to the call assessor following a difficult or abusive call and offer downtime.
Whilst the level of abuse received hasn’t historically been routinely recorded by call assessors, anecdotally, they will receive at least one abusive call per shift.
Claire Brown – Wednesday 14th September 2021 – 10.00am.
A volunteer community first responder group in Coventry has received a charity boost thanks to their local Lions Club.
Godiva Voluntary Medical Responders, a group of six community first responders (CFRs) in Coventry, were presented with a cheque for £1,500 on Friday 10th September outside Coventry City Council House by The Lions Club of Coventry Godiva. The event was attended by City of Coventry Lord Mayor, Cllr. John McNicholas and Lady Mayoress Dr June McNicholas who spent time speaking with the CFRs about their role in supporting the ambulance service.
Carl Rose, Trustee of Godiva Voluntary Medical Responders Coventry, said: “This generous donation is already being used to directly fund new equipment, including the purchase of modern ‘suction units’ to assist in patients who might otherwise be unable to maintain a clear airway, for example, those who have suffered a cardiac arrest.
“Our charity is funded entirely by voluntary donations, like this, and every penny helps to fund our vehicle and equipment which directly helps patients in and around Coventry. Our responders give their time freely and tirelessly to be there for patients in their time of need. Support from the Lions Club really means a lot and I’d like to thank them for their kind donation.”
President of Lions Club of Coventry Godiva, Pranoti Jadhav, said: “As a charitable group we aim to provide support to local and international charities and we are delighted to do just that for our local Godiva Voluntary Medical Responders. We are supporting two main charities this year, Save the Children and Bowel Cancer Research, but when we heard about the CFRs we couldn’t pass the opportunity to help.”
Nitin Koria, Head of Fundraising for Lions, added: “I’m Coventry born and bred, but I’d not been aware of the fantastic work of CFRs until I spoke with Carl which was really eye opening to me and to the Lions group. We try to raise big to give back big to charities that we feel are a worthy cause. After learning about the fantastic role of CFRs supporting the NHS we felt that we wanted to say thank you to them by helping with the purchase of equipment.”
The Lord Mayor of Coventry, Cllr John McNicholas, said: “I feel that it’s remarkable that we’ve got voluntary organisations working together for the benefit of the city and they’re doing a wonderful job. It’s very reassuring for the City that CFRs are there and long may it be so. I am looking forward to meeting ambulance staff and volunteers at Coventry hub in the near future to say a personal thank you on behalf of the City for their continued efforts.”
Notes to Editors:
Pictured (foreground): Pranoti Jadhav – President of Lions Club of Coventry Godiva presenting cheque to Carl Rose – Trustee of Godiva Voluntary Medical Responders, Coventry. (Background left to right): The Lord Mayor of Coventry, Cllr John McNicholas and his wife, Lady Mayoress Dr June McNicholas, CFRs Ian Jenner and Manjit Uppal, Lions Head of Fundraising Nitin Koria and Lions Head of PR Ruby Ghataurhae.
The Trust is currently recruiting CFRs across Staffordshire, Warwickshire, Herefordshire, Shropshire and Worcestershire to volunteer a minimum of 20 hours a month to provide support to West Midlands Ambulance Service. The closing date for applications is Monday 27th September. To apply visit www.jobs.nhs.uk and search ‘community first responder.’ You can find out more about the role of Community First Responders via https://wmas.nhs.uk/wmas-services/community-first-responders/
Claire Brown – Monday 13th September 2021 – 8.00am.
A newly qualified Community First Responder knows all too well the importance of early CPR after surviving a cardiac arrest two years ago.
Peter Corr, a Telford Community First Responder, became a volunteer lifesaver earlier this year after his own experiences made him want to do more to help others. Whilst out running before work on the 12th September 2019, Peter collapsed. Bystanders quickly rushed to his side and found him in cardiac arrest. They performed CPR on Peter before ambulance crews from Donnington arrived on scene and, after several defibrillator shocks, managed to restart his heart before he was taken to hospital and later underwent surgery to have a stent fitted.
Peter, who is a Clinical Psychologist with children in his day job, said: “From my experience, I was aware that I made the recovery that I did from the cardiac arrest only because the bystanders got in so quickly and performed CPR.
“My family were really keen to find out more about what they could do and get involved in having some CPR training, so we attended an event hosted by Telford CFRs, on the Wrekin in March 2020. It was at that event that I learnt about the role of CFRs which seemed to fit really nicely with the role that the bystanders had performed on me. At that point, I was quite determined that I wanted to be involved in a scheme that would allow me not only to promote vital skills to other people and to raise awareness about early intervention, but also to be in a position where I could potentially help a member of the public myself.”
Peter applied as a volunteer community first responder after seeing a recruitment drive by the Trust in October 2020 and underwent his five week Level Three FROS (First Responder on Scene) training course in June 2021. As part of his training, Peter then shadowed an established CFR and on his very first call out they responded to a woman choking. When Peter and his CFR mentor, Nick, arrived at the scene the woman was being given CPR by bystanders. Peter said: “Whilst it was nerve-wracking as my first 999 call not knowing what to expect, I remember it being really positive to see people performing CPR. Nick and I continued resuscitation efforts on the lady and managed to stabilise her until the ambulance crew arrived and she was taken to hospital in a much better condition than she was in when we arrived.”
Peter was signed off as a fully-fledged CFR a few weeks ago and is now volunteering to respond to 999 calls in his local community. He continued: “My personal experience has made me realise how precious life is which is why I wanted to become a CFR. It’s also made me realise how important it is to know how to help someone in cardiac arrest. Learning CPR is easy and is a skill every single person should have as you never know when it will be needed. It could make a difference to someone surviving – I am living proof of that.”
Cliff Medlicott, Community Response Manager, said: “Peter is a living, breathing example of what early CPR can do when someone suffers a cardiac arrest and we’re pleased to welcome him into our WMAS family.
“Our volunteers come from all backgrounds; from slaughtermen, teachers and butchers to nurses and consultants, like Peter. CFRs play a vital role in getting to life-threatening calls in the community in those vital minutes, such as cardiac arrests, heart attacks, strokes and breathing difficulties, to provide definitive care and complement our front-line staff.
“For every minute your heart stops beating, and you stop breathing, your survival rate reduces by 10%. The definitive treatment is good and early CPR and defibrillation which is why it’s crucial that people learn these life-saving skills and know where their nearest public defibrillator is in their local community as, you never know when these skills will be needed.
“If you think you’ve got what it takes to be a CFR like Peter, we’re currently recruiting for volunteers across Staffordshire, Warwickshire, Herefordshire, Shropshire and Worcestershire. To find out more visit www.jobs.nhs.uk and search ‘community first responder’.”
Notes to Editors:
The Trust is currently recruiting CFRs across Staffordshire, Warwickshire, Herefordshire, Shropshire and Worcestershire to volunteer a minimum of 20 hours a month to provide support to West Midlands Ambulance Service. The closing date for applications is Monday 27th September. To apply visit http://www.jobs.nhs.uk and search ‘community first responder’.
To find out more about the work of Telford Community First Responders and how you can support them, visit via http://telfordcfrs.org/ or follow them on Facebook (@TelfordCFRs) and Twitter (@TelfordCFR).
Jamie Arrowsmith – Friday 10th September 2021 – 5.15pm.
A woman has died following a collision between a car and a pedestrian this morning.
West Midlands Ambulance Service was called to Whitburn Street in Bridgnorth at 11.05am and sent two ambulances, a paramedic officer and the Midlands Air Ambulance from Strensham to the scene. An off duty paramedic also stopped to offer assistance at the scene.
A West Midlands Ambulance Service spokesman said: “On arrival at the scene, crews discovered one patient, a woman, who was the pedestrian.
“She was found to be in a critical condition and ambulance crews immediately began administering advanced life support.
“However, despite their best efforts it sadly became apparent that nothing could be done to save the woman and she was confirmed dead at the scene.”
Jamie Arrowsmith – Friday 10th September 2021 – 9am.
A woman has died and three other patients were taken to hospital following a two-car collision yesterday afternoon.
West Midlands Ambulance Service was called to the B4632 Campden Road in Shipston on Stour at 1.38pm and sent two ambulances, three paramedic officers, a community first responder, the Midlands Air Ambulance from Strensham and the Warwickshire and Northamptonshire Air Ambulance to the scene. An off-duty nurse also stopped at the scene to offer assistance.
A West Midlands Ambulance Service spokesman said: “Crews discovered two cars that had been in collision on their arrival, with six patients in total.
“The driver of one of the cars, a woman, had suffered serious injuries in the incident. Sadly, it quickly became apparent that nothing could be done to save her and she was confirmed dead at the scene.
“From the second car, a man was airlifted to University Coventry Hospital and Warwickshire with serious injuries.
“A man and a woman were also taken to the same hospital by land ambulance after receiving treatment for potentially serious injuries.
“A further man and woman were assessed and discharged at the scene.”
Jamie Arrowsmith – Friday 10th September 2021 – 8am.
Two people suffered serious injuries in a road traffic collision in Birmingham last night.
West Midlands Ambulance Service was called to the junction of the A38m and A5127 at 7.50pm and sent three ambulances, a paramedic officer and a MERIT trauma doctor to the scene. One of the Trust’s Patient Transport Service crews also stopped at the scene to offer assistance.
A West Midlands Ambulance Service spokesman said: “On arrival, crews discovered two patients, both of whom were from the same car.
“The driver, a man, was found in a critical condition. He received specialist trauma care at the scene before being taken to Queen Elizabeth Hospital, Birmingham. The doctor travelled on the ambulance to help continue treatment en-route to hospital.
“A woman, who was the front seat passenger, was treated for serious injuries before being taken to the same hospital.”
Claire Brown – Wednesday 8th September 2021 – 2.15pm.
A man has received trauma care by the ambulance service following a road traffic collision in Worcestershire today.
West Midlands Ambulance Service was called to reports of a single car RTC at the junction of the A448 Bromsgrove Highway and Hewell Lane, Redditch at 11.36am this morning (Wednesday). An ambulance, paramedic officer and the Midlands Air Ambulance from Strensham with a MERIT trauma doctor and critical care paramedic on board attended the scene.
A West Midlands Ambulance Service spokeswoman said: “Ambulance crews arrived to find the driver of a car, a man, being cared for by police and passers-by after his car reportedly overturned.
“The man sustained serious injuries and was given trauma care on scene by the team of ambulance staff before being conveyed by land ambulance on blue lights to Queen Elizabeth Hospital Birmingham for further emergency care.”
Jamie Arrowsmith – Tuesday 7th September 2021 – 5.30pm.
A man and a woman have died and a third patient has been airlifted to hospital following a collision between a motorbike and pedestrians this morning.
West Midlands Ambulance Service was called to Newton Lane, Floodgates, Kington at 10.56am and sent two ambulances, a paramedic officer, a BASICS doctor and the Midlands Air Ambulance from Cosford to the scene.
A West Midlands Ambulance Service spokesman said: “Ambulance crews arrived on scene to find three patients, two pedestrians and a motorcyclist.
“The pedestrians, a man and a woman, were both found in critical conditions and ambulance staff immediately began administering advanced life support.
“However, despite their best efforts it sadly became apparent nothing could be done to save either patient and they were confirmed dead at the scene.
“The motorcyclist, a man, was treated for potentially serious injuries before being airlifted to Queen Elizabeth Hospital, Birmingham.”