Wednesday 30th April 2014 – 7.45pm – Suzie Fothergill.
A child pedestrian received emergency medical treatment from ambulance crews following a road traffic collision in Staffordshire today.
West Midlands Ambulance Service was called the incident in Main Street in Whittington, Lichfield at 4pm this afternoon.
An ambulance and the Midlands Air Ambulance from Staffordshire attended the scene.
A West Midlands Ambulance Service spokeswoman said: “Crews were called to a road traffic collision involving a pedestrian and a car.
“On arrival at the scene a 12 year old boy was found on the floor after he had reportedly gone underneath the wheels of the vehicle. The pedestrian was treated at the scene for a potential pelvic injury. The boy was immobilised and given pain relief before being conveyed, via land ambulance, to Birmingham Children’s Hospital.
“A Critical Care Paramedic from the air ambulance travelled on board the land ambulance with the crew continuing to provide medical treatment to the casualty whilst en route to hospital.
“The driver of the car, a woman, was assessed at the scene. She was visibly shaken following the incident but did not require any further hospital treatment.”
Wednesday 30th April 2014 – 5.00pm – Suzie Fothergill.
Four people have been treated by ambulance crews following a road traffic collision in Alcester today.
West Midlands Ambulance Service was called to the incident on the A46 in Redhill shortly after 1.55pm this afternoon.
Three ambulances, a rapid response vehicle and an ambulance officer were sent to the scene. The police and fire service were also in attendance.
A West Midlands Ambulance Service spokeswoman said: “On arrival at the scene crews found a mini bus and two cars that had been in collision.
“The driver of the mini bus, a man, was trapped in the vehicle for a period of time. Ambulance crews worked closely with firefighters to safely extricate the man from the vehicle. Once freed, the casualty was treated for a knee injury and taken to Warwick hospital.
“Two occupants had been travelling in one of the cars when the collision happened. The driver of the car, a man believed to be in his 60’s, was treated at the scene for an arm injury. The passenger of the vehicle, a woman of a similar age, was treated for a suspected fractured sternum. Both occupants were conveyed to Warwick Hospital for further assessment and treatment.
“The third vehicle, a car, was found to have left the carriageway with its rear end in a ditch. The driver, a woman, was treated at the scene for seat belt injuries and a suspected fractured ankle. Ambulance crews later conveyed the woman believed to be in her 30s to Alexandra Hospital in Redditch.”
Wednesday 30th April 2014 – 2.00pm – Suzie Fothergill.
A road in Coventry had to be closed off today whilst ambulance crews treated two people who had been involved in a road traffic collision.
West Midlands Ambulance Service was called to Sky Blue Way, St. Michaels in Coventry shortly after 11.20am this morning.
An ambulance and a Paramedic Area Support Officer in a rapid response vehicle were dispatched to the scene.
A West Midlands Ambulance Service spokeswoman said: “Crews arrived on scene to find a car and a pedestrian that had been in collision.
“The pedestrian, an elderly man, was treated at the scene for a head injury. Due to the nature of the incident, the man was fully immobilised and conveyed to University Hospital of Coventry and Warwickshire.
“The driver of the car, a woman in her 20’s, was visibly shaken following the incident. She was assessed at the scene and taken to the same hospital for further assessment as a precaution.”
The ambulance service has been developing rapidly over recent years and has embraced new tehcnology which helps us to get to patients in their hour of need even more quickly. In this video, one of our paramedics, Karen Baker, gives you just a very brief insight into some of that technology:
If today’s episode of ‘First Time on the Frontline’ doesn’t make you think, we’re not sure what will. It’s a really good example of the wide range of challenges that our staff face every single day. Have a look at the case with Parkinsons patient Alan along with his wide Joyce and Downs Syndrome daughter Karen; it really is heart wrenching. The good news is that Julie is able to help not only Alan, but the whole family as well.
Did you manage to catch episode 2 of First Time on the Frontline? If not, here’s a link to the programme. Watch Kelly dealing with two potentially serious RTCs including the dramatic helmet camera footage of a collision between a van and a motorcycle. And don’t forget, First Time on the Frontline is back on your screens, tomorrow morning at 11.30am on BBC 1.
Monday 28th April 2014 – 11.00pm – Murray MacGregor.
Ambulance bosses are warning of the dangers of fires after a Birmingham man suffered burns that will almost certainly require surgery.
The incident happened in the New Oscott area at around 5.25pm on Monday afternoon.
An ambulance, a rapid response vehicle with a paramedic and a BASICS Doctor and the Midlands Air Ambulance from Cosford which carries a trauma doctor were sent to the scene.
A West Midlands Ambulance Service spokesman said: “On arrival, the ambulance staff were told that the man, who was in his 20s, had been burning material in an open wood burner outside when he added an accelerant.
“Unfortunately, the fuel caused the fire to explode and the man suffered flash burns to his face, neck, shoulders, upper arms, hand and crews were also initially concerned about his airway as he was complaining of a sore throat.
“After assessment and treatment at the scene, the man was taken by land ambulance with the BASICS doctor travelling with him to the burns centre at the Queen Elizabeth Hospital, Birmingham for specialist treatment.
“There is little doubt that the injuries, whilst serious, could have been considerably worse.
“What this incident does do is serve as a very unfortunate reminder to everyone of the dangers of adding any sort of accelerant to garden fires, barbeques and the like.
“Every year we see a number of such incidents which have resulted in people suffering life changing injuries.
“With a bank holiday just around the corner, please make sure that you don’t become the next victim.”
Note to Editors
We will not be giving out an exact address for the incident to protect the anonymity of the patient.
If you missed the first episode of the new 15 part series on the lives of brand new paramedics, special constables and firefighters, you can catch up with it here: First Time on the Frontline – Episode 1
Four paramedics will be hitting the saddle from Saturday when they embark on a charity cycle ride spanning the length of the country.
Hazardous Area Response Team (HART) paramedic Dave Bentley and Wolverhampton Paramedic Neil Weaver together with a support crew, HART paramedics Neil Baars and Olly Ayles, are undertaking the challenge to cycle from John O’Groats to Lands Ends in just seven days from Saturday 3rd May.
The team hope to raise as much money as possible for Pilgrim Bandits, a charity which supports injured armed forces members. They’ve just reached their £2,000 target but are hopeful that their efforts will raise even more money.
Talking about the challenge Dave, who lives in Wolverhampton, said: “This charity is very close to my heart as it has helped my close friend, Ben Parkinson, who was severely injured during a tour of Afghanistan 2006, in which I served alongside him. We hope to raise as much money as possible to ensure the charity can continue with their good work. We’ve received enormous support and donations so far, which we’re very grateful for. We just hope the grueling training we’ve put ourselves through will pay off and take us over the finish line within our target!”
The team’s progress can be followed on facebook (999 Jogle May 2014) and Twitter (@jogledave). To make a donation, visit www.justgiving.com/Dave-Bentley or text ‘DBLB85’ followed by your donation (e.g. £1) to 70070. For more information about the charity, visitwww.pilgrimbandits.org
Notes to Editor:
Pictured at a fundraising event in Cannock (left to right front row) HART paramedic Dave Bentley, friend Ben Parker, HART paramedic Neil Baars. (Back row) Wolverhampton paramedic Neil Weaver with paramedic colleagues Stephen Milward and Chris Harte.
Six people have been taken to hospital following a road traffic incident near Bearwood traffic lights on the Hagley Road in Birmingham this evening.
West Midlands Ambulance Service was called just before 8pm.
Three ambulances, a paramedic officer and the MERIT team were sent to the scene.
A West Midlands Ambulance Service spokesman said: “Ambulance crews responded to a road traffic collision involving two vehicles.
“Two females and three children travelling in the same vehicle were treated by ambulance crews. A woman believed to be in her twenties received neck and chest injuries. A second female suffered abdominal pain. An eleven year old boy received a leg injury and two other children appeared to have escaped injury, however, they were also taken to hospital as a precaution.
“The patients were all taken to City Hospital.
“One male, believed to be in his thirties from the second car involved, was treated for a neck injury and conveyed to the Queen Elizabeth Hospital for further assessment and treatment.”
The challenges that face West Midlands Ambulance Service from ‘high volume service users’ who call 999 hundreds of times were highlighted on a BBC documentary programme.
Last night’s edition of “Protecting Our Parents” explored the dilemma faced by elderly care services when trying to keep people at home. The programme followed Kathleen and Leonard Price who have lived in the same house, in Birmingham, for 50 years. Kathleen is bed-bound and receives Social Services’ maximum support of four visits a day by carers.
On Saturday 17th May, a Community First Responder from Shropshire will swap her red overalls for black formalwear as she takes part in a major concert.
Effie Cadwallader, a volunteer from St. Martins will join the Oswestry chamber choir Cantiones, the Oswestry Sinfonia and the Glyndwr University Community Choir for a performance of Mozart’s ‘Requiem” at 7.30pm on Saturday 17th May at Holy Trinity Church, Roft Street, Oswestry.
Effie, a member of the Royal Liverpool Philharmonic Choir, will be the soprano soloist. She will also pick up her viola to join the orchestra of which she is also a member for other works in the programme.
Effie, whose soloist’s fee will be donated to local CFR funds, said: “I am delighted to be singing on home ground again, particularly alongside Cantiones of which I am an honorary member. I normally have to cease CFRing at around lunchtime on concert days but I should be able to cover a few more hours that day!”
Community First Responders are volunteers trained by West Midlands Ambulance Service to a nationally recognised level in a variety of assessments and procedures including basic life support and defibrillation. They may be called upon by the ambulance service to attend a medical incident nearby while an emergency ambulance in en-route.
For more information about the work of Community First Responders or to become one yourself, contact West Midlands Ambulance Service Community Response admin office on 01384 215855 or CFRAdmin@wmas.nhs.uk
A paramedic and her healthcare consultant husband have been instrumental in getting a defibrillator into the Shropshire village they had just moved into and teaching people how to use it.
Paramedic Jo Mitton-Gore and her husband Daniel recently moved into Ratlinghope where fundraising had already begun for the lifesaving device.
The need for it was highlighted by medical incidents in the area which is a popular attraction for walkers and mountain-bikers.
Jo said: “The local community were already raising money for it so when we moved into the village we said we could help in getting one.
“The defibrillator will be on a wall, secure but still publicly available outside The Bridges pub. The pub was chosen because it’s a focal point for the community and is well supported by landlords Peter and Sarah Crouch. One of the villagers, Colin Hughes, is even arranging the security cabinet for it!”
Peter Crouch said: “We have been wanting to secure an An External Defibrillator for the local community for some time, we are really pleased we have now been able to do so. Our local community have been very generous.”
Daniel Gore added: “It is fantastic that local people within the community have come forward and are willing to train and be called upon should the need arise. Being able to get a defibrillator to a patient much more quickly will really benefit patients”.
A defibrillator is a device that could restart the heart of someone who suffers a cardiac arrest. Supported by West Midlands Ambulance Service, 15 villagers were trained in its use and in delivering CPR with more to follow.
In the near future, the device will go ‘live’ and be registered with West Midlands Ambulance Service’s control rooms. In the event of a cardiac arrest in the area, the caller to 999 will be given instructions on how to access the device.
Note to Editors:
A “cardiac arrest” is not a “heart attack”.
Volunteers in Shropshire who are teaching basic lifesaving skills to the public are looking forward to the day they train their thousandth person.
In January 2013, ‘Heartstart Shropshire CFR’, supported by West Midlands Ambulance Service and the British Heart Foundation, set out to teach as many people in the county as possible.
Its inaugural course run by West Midlands Ambulance Service’s Community Response Manager Cliff Medlicott was at Cheswardine Primary School attended over two sessions by a total of 28 adults and nine Year Six pupils.
Since then, the group has grown with more volunteers having been trained to become trainers themselves. There are now more than thirty active volunteers. The group also appointed its own co-ordinator last year; Andy Davies who is organising the training in the north of the county. He is also a Community First Responder.
Looking after the south of the county is Eddie Jones who was instrumental in setting up the Clun Valley AED (Automated External Defibrillator) scheme, helping parishes and villages buy a defibrillator and training people in their use.
Andy said: “We’ve done training at schools, WI groups and Shrewsbury College of Arts and Technology. It is going from strength-to-strength through word of mouth and emails.”
Eddie added: “As the publicity grows, so does the number of groups requesting training. But we would call on sporting groups, such as cricket and football clubs to be trained and ensure their personnel recognise the dangers on sports fields.”
‘Heartstart Shropshire CFR’ will train anyone who wants to learn how to try to save someone who suffers a cardiac arrest – when the heart stops beating and the person stops breathing. It involves learning how to spot the need to deliver CPR, practising chest compressions and using a defibrillator.
Andy spoke at The Corbet School in Baschurch on Friday 4th April where he was delivering the latest in a series of lessons. The school is a keen supporter of Heartstart following an incident last year when someone collapsed on the site. In addition to inviting the team to give lessons, it has outside its reception a distinctive yellow wall-mounted cabinet housing a defibrillator.
Andy said: “Heartstart Shropshire CFR is a fantastic organisation and it is such an opportunity to get out there and teach them basic life support. There’s no hesitation, there’s no fancy first-aid course, it’s a “nuts-and-bolts” of keeping somebody alive which is what we need to do. The number of members of the public is nearing a thousand. There’ll be a big celebration on hitting the thousand-mark.
“One person trained is one person potentially out there to do it for real. We will train any amount of people. We’ll come in at any time of the day.”
To arrange a lesson, please contact Andy Davies on 07891 187 530 or email firstname.lastname@example.org
Friday 25th April 2014 – 11.40am – Murray MacGregor.
Six of the trust’s newest paramedics are set to become stars of the small screen when they are featured on a new 15 part documentary set to be aired on BBC 1 from Monday (28th April).
‘First Time on the Frontline’ follows the experiences of the next generation of recruits to police, fire, ambulance, RNLI and mountain rescue as they embark on their new careers. The cameras followed newly qualified paramedics from their initial assessments through to their first few shift out on the road.
The WMAS group are Sam Dupelssis Grimson, Ben Pallante and Kelly Wilkes who are all based at Erdington Hub in East Birmingham; Maya Black who is at Henrietta Street station in Birmingham; Julie Plante who is based at Dudley Hub; and Warwick Hub based Mark Edwards.
They were among the 65 graduate paramedics that the Trust took on last year (2013-14). This year the Trust will be looking to recruit another 50 graduate paramedics. As an organisation, we work very closely with the paramedic programmes at the University of Worcester, Coventry University and Staffordshire University.
In addition, the Trust took on 160 student paramedics last year and is in the process of recruiting 250 this year. They undertake a 2½ year programme which includes their university based course.
Sam said: “It was nice to be able to give the public an insight into the job we do. Given I am at the start of my career it was a bit nerve wracking but we were supported by our much more experience colleagues every step of the way. Knowing your every move is being filmed is a bit nerve wracking but you just get on with the job of helping patients first and foremost. I am looking forward to showing the grandkids when I am much older!”
Ben said: “I’ve never done anything like it before, but all of us were helped throughout the process by our mentors who were really supportive of us as we took our first steps in the profession. Overall, it was really quite enjoyable.”
Mark added: “I really enjoyed the experience. When my Dad found out I was going to become a paramedic, he told everyone, so what he’ll do when he sees me on the telly I am really not sure. I know he’s immensely proud of me doing this job so I am sure he’ll be impressed when he sees me on screen.”
Like the others, it was a completely new experience for Kelly too: “It was a bit stressful at the start having the cameras there, but it really built my confidence up. It will be nice for the public to get a better idea of the types of incidents that we deal with on a daily basis.”
The series is being shown, Monday to Friday at 11.30am on BBC1 before being repeated on BBC 2 at 7.15am the following weekday morning. In the first week, we see
• Episode 1: Sam is called out to every parent’s worst nightmare.
• Episode 2: Dramatic footage of a motorcyclist being in a collision with a van means Kelly needs to give urgent treatment
• Episode 3: Julie calls on all her training as she attempts to help a patient who can barely breathe
• Episode 4: Ben is given the task of dealing with a seriously ill child
• Episode 5: Kelly’s training is put to the test when she helps a child whose life is on the line
Series producer, Julian Dismore, said: “One of the great things about this series for me was seeing people excelling at their jobs at such an early stage in their careers. There are so few positive role models for youngsters these days – it’s all pop stars and Big Brother contestants – so seeing young professional emergency services personnel responding to 999 calls and saving lives must be a good thing!”
Recruitment Advisor, Louise Harris, who is seen in the programmes giving the candidates the good news about their new jobs, said: “We were delighted to get involved in this programme because we wanted to show what a fantastic job our staff carry out every single day.
“When you look at even just these six staff, they come from very different backgrounds and that is one of the great things about becoming a paramedic; it doesn’t matter where you come from, it’s what you do as someone who saves lives that matters.
“We are very lucky that we get applicants from every part of the region as well as further afield. Every community is represented which is exactly what we want; we want our workforce to represent the people we serve.
“These programmes give you just a hint of the fulfilling career that our staff get as paramedics. When they say that they never know what they will get every time they are on duty, they really mean it.”
Note to Editors
The pictures remain the copyright of the BBC
It may not be New Year and time for a resolution, but lots of people are thinking about their health and wellbeing as summer approaches and thoughts turn to that holiday and not having to wrap ourselves up in multiple layers of clothing.
NHS Choices has a range of help and advice available to everyone on issues as wide ranging as fitness, healthy eating and how to lose weight; health advice specific to women, men, children and families; advice on sensible alcohol consumption; giving up smoking; your mental health; and there is even a section on myth busting.
So where to start? How about looking at whether you think you’re getting enough physical activity? The site has a simple assessment which will help you understand what the recommended levels are and will assess how close you are to meeting them.
A man has been taken to hospital after falling down a twelve foot hole on waste ground in Darlaston this evening.
West Midlands Ambulance Service was called to former industrial premises in Kendrick Road at just after 5.20pm.
An ambulance together with a paramedic officer in a rapid response vehicle and the Hazardous Area Response Team (HART) attended the scene.
A West Midlands Ambulance Service spokesman said: “Ambulance crews responded to a man who had reportedly fallen down what appears to be a drain hole.
“The man, believed to be in his twenties, managed to get himself out of the hole before crews arrived. He was treated for facial and arm lacerations together with a knee injury and a possible fractured leg.
“The patient was immobilised with the use of a neck collar, spinal board and leg splint before being taken to the Queen Elizabeth Hospital for further assessment and treatment.”
Thursday 24th April 2014 – 8.45am – Murray MacGregor.
The driver of a lorry that overturned on the M42 early this morning was helped out through the windscreen of the cab by ambulance staff.
The articulated lorry ended up on its nearside next to the central reservation and across lane 3 and 2 between junction 4 and 5 on the northbound carriageway.
An ambulance, a rapid response vehicle, a paramedic officer and the MERIT trauma doctor were initially sent to the scene after a number of 999 calls at around 2.00am this morning (Thursday).
A West Midlands Ambulance Service spokesman said: “The driver was trapped for a short time. Although he could stand up within the cab, he wasn’t able to get out until firefighters removed the windscreen.
“The driver was complaining of back pain and some discomfort in his left leg.
“As a precaution, he was immobilised using a neck collar and spinal board before being taken to Heartlands Hospital for further assessment.”
A total of six people have been treated following two separate road traffic collisions in the county overnight.
Two men and two women in their late teens and early twenties were travelling in a car that left the road, went through a hedge and down an embankment in Yarnfield Lane, Stone at 8pm last night.
Three of the patients were treated at the scene and later released. One woman was taken to University Hospital of North Staffordshire with a hand injury.
Two ambulances, a paramedic officer, paramedic in a rapid response car and a BASICS doctor attend the scene.
West Midlands Ambulance Service also attended an incident on the A38 Lichfield Road, Barton under Needwood at just after 11.30 pm..
Three ambulances, a paramedic officer and BASICS doctor were dispatched to the scene.
A West Midlands Ambulance Service spokesman said: “On arrival, crews discovered a car had overturned sustaining significant damage.
“Two men believed to be in their twenties and thirties were treated at the scene. The driver received minor injuries and was taken to the Queen’s Hospital in Burton. The passenger was treated for a head laceration and taken to University Hospital of North Staffordshire.”
Wednesday 23rd April 2014 – 4.35pm – Murray MacGregor.
The challenges that face West Midlands Ambulance Service from ‘high volume service users’ who call 999 literally hundreds of times are laid bare on television tomorrow night, Thursday.
The Trust was one of a number of organisations that has been working on a series for BBC Two called ‘Protecting Our Parents’. Episode two on 24th April, ‘Who Decides?’, explores the dilemma faced by elderly care services when trying to keep people at home. It follows Kathleen and Leonard Price who have lived in the same house, in Birmingham, for 50 years. Kathleen is bed-bound and receives Social Services’ maximum support of four visits a day by carers.
But in just three months, she’s called 999 over 150 times. The couple want to stay at home but Kathleen’s care package isn’t meeting her needs. She would like 24-hour care at home, but can’t afford to pay for it.
WMAS Head of Clinical Practice, Rob Cole, said: “The programme makes uncomfortable viewing as we get a real insight into the difficulties that patients such as Kathleen and Leonard face. We have worked very hard with other agencies to try and ensure that the couple have alternatives to dialling 999.
“Unfortunately, their case is not such an unusual one. As an organisation we are increasingly trying to find innovative solutions for other people in similar situations.
“It is only by working together that we are able to find solutions that enable patients to stop ringing 999 so often.”
Series Producer, Alice Perman, said: “It was a very emotionally demanding project; you try and keep an emotional distance but it can be very hard. There is an inherent tension of the elderly trying to stay independent in their homes, with whether they are safe and getting the appropriate care.”
The programme airs on Thursdays at 9pm on BBC Two.
Wednesday 23rd April 2014 – 3.30pm – Claire Brown.
A local member of parliament joined a paramedic, police officer and mental health nurse earlier this month to see how a pilot mental health car is helping patients.
James Morris MP accompanied the Birmingham based team on Friday 11th April to attend an incident to see, first-hand, the types of cases they attend and how they help mental health patients. The scheme, launched in January, is a new pilot between West Midlands Ambulance Service, West Midlands Police and Birmingham and Solihull Mental Health Trust.
Robert Cole, the ambulance service’s Head of Clinical Practice – Mental Health, said: “Since its launch on 10th January, the team have dealt with more than 700 incidents. That’s 700 patients that have been given dignified and appropriate mental health care which has significantly improved their patient experience and often avoided the need for the police to detain them in a police cell or for them to attend A&E. As well as being beneficial to mental health patients, the dedicated team means that ambulance crews are freed up from these often complex and protracted cases to respond to other 999 calls. The scheme is a great success and is an excellent example of how partnership working can help patients.”
Mr Morris, who is Chairman of the All-Party Parliamentary Group on Mental Health, said: “Last year over a third of people detained by police who appeared to be suffering from mental health disorders and to be in immediate need of care, ended up in police cells and nearly half of deaths in or following police custody were of people with mental health problems. In cases where people’s mental illness is putting themselves or others at risk, it is essential that they are taken to a place of safety but that place should usually be a hospital or somewhere else where they can receive the care that they need. This new street triage scheme is a fantastic initiative that is helping to make sure that people who are very ill are taken to the most appropriate place for their needs.”
Notes to Editor:
Photograph courtesy of MP James Morris office.
Pictured (left to right): MP James Morris, police officer, mental health nurse and Coventry Paramedic Emma Kitson.
Wednesday 23rd April 2014 – 3.30pm – Suzie Fothergill.
A farmer has been treated by ambulance crews following an incident in Worcestershire today.
West Midlands Ambulance Service was called to the incident at a farm near to Malvern Wells shortly after 11.35am this morning.
An ambulance, a critical care paramedic in a rapid response vehicle and a community first responder were dispatched to the scene.
A West Midlands Ambulance Service spokeswoman said: “Ambulance crews were called to reports of a man that had become injured when a ramp from an animal transporter lorry fell on to him.
“The man, believed to have been in his 30’s, was reportedly knocked to the ground but had managed to get out from underneath the ramp prior to the arrival of the crews.
“The farmer was treated at the scene for a back injury and potential chest injuries. He was given pain relief and was fully immobilised before being conveyed to Worcester Royal Hospital for further assessment and treatment.”
Wednesday 23rd April 2014 – 12.15pm – Suzie Fothergill.
A woman has had to be cut free from her car after being trapped for approximately an hour following a road traffic collision during rush hour this morning.
West Midlands Ambulance Service was called to the incident on the slip road at junction 15 of the M40 towards the Longbridge Roundabout shortly before 7.45am this morning.
An ambulance, a rapid response vehicle and a paramedic area support officer were dispatched to the scene.
A West Midlands Ambulance Service spokeswoman said: “Ambulance crews were called to a collision involving a van and two cars.
“The driver of the van, which was found towards the rear of the collision, was assessed at the scene. Fortunately, he hadn’t sustained any serious injuries and was discharged at the scene.
“The male driver of a car which was found towards the front of the three vehicles was also assessed and discharged by crews at the scene.
“The driver of the middle car, a woman, had sustained a back injury. The woman, was trapped in the vehicle for approximately an hour whilst the emergency services worked together to safely cut her free from the car. Due to the nature of her injuries the woman was fully immobilised before being extricated. Once freed, the woman was conveyed to Warwick Hospital for further assessment and treatment.”
Wednesday 23rd April 2014 – 12.10pm – Murray MacGregor.
For many, the ambulance service is a ‘big yellow bus’ which arrives in your hour of need and takes you to hospital. That may have been the case 10 years or more ago, but the service that is provided across the West Midlands is now so much more.
Trust Chief Executive, Anthony Marsh, said: “We take far more calls than you might think; almost 3000 ‘999’ calls come in every single day. It’s a figure that has been increasing by on average 5% every single year. What’s more, despite being an ‘emergency service’, the majority of them are not life-threatening
“Because our call numbers have effectively doubled in recent years, particularly the non-life threatening ones, we have had to become far more than a traditional ‘scoop and run’ service taking all of our patients to hospital. We have developed into a service that increasingly takes healthcare to the patient rather than the patient to healthcare.
“As an organisation we have undergone a massive change so that we can provide ever higher standards of clinical care with more complex treatments whilst continuing to keep up with the ever increasing demand.
“To do so, we have had to undertake a fundamental review of the way that we operate so that we put the maximum amount of our budget into frontline care. This has involved providing additional training to existing staff while recruiting hundreds of new paramedics. In addition we have been re-organising our estate so that we can get our vehicles closer to the people that need them.
“The publication of the Keogh Review into ‘Urgent and Emergency Care’ in the UK backed our views on the way that we can help the people of the West Midlands and provide an increasingly high quality service to patients in all sections of the NHS.
“We are working more closely than ever with partners in the other emergency services, different sections of the NHS and community groups. These include GPs, mental health workers, trade associations and local community groups. Together we can ensure patients remain at the forefront of everything that we do.
“We think we have a bright future going forward and this film tells you a little bit more about how we have been Transforming West Midlands Ambulance Service.”
Notes to Editors
The film has been produced in a number of additional languages as we recognise that we need to work with the many different communities within the West Midlands.
Copies of each version are available on our website: http://www.wmas.nhs.uk Follow the link from the front page.
West Midlands Ambulance Service can confirm it attended an incident at Mereside, Ellesmere Lake in North Shropshire this evening.
A 999 call was received at 6.30pm.
An ambulance; a paramedic officer; paramedic in a rapid response car; community first responder and the Midlands Air Ambulance based in Staffordshire attended the scene.
A West Midlands Ambulance Service spokesman said: “Crews attended an incident involving a triathlon competitor reportedly in difficulty in the water.
“A man in his forties was rescued from the water and found to be in respiratory arrest. Ambulance crews treated to stabilise the patient before he was conveyed by air ambulance to the Royal Shrewsbury Hospital.”
Tuesday 22nd April 2014 – 12.10pm – Murray MacGregor.
Demand on the ambulance service in the West Midlands over the Easter weekend was almost as changeable as the weather conditions.
Localised increases of demand that ranged from almost 12% up on last year (Staffordshire) to drops of over 12% in other areas (West Mercia) ensured crews had a busy weekend.
Over the four days of the Easter weekend (Good Friday – Easter Monday), demand across the West Midlands was up by 1.7% compared to last year (2013). Over the four days, the Trust answered 10,821 999 calls.
However, what was noticeable was the unpredictability of the demand. A West Midlands Ambulance Service spokesman said: “We put a huge amount of planning into ensuring that we had the right number of resources on at the right times.
“In the main, we got it about right, but the swings in demand were really quite severe and were different across the area. The days with biggest variation compared to last year were:
High on Monday (+7.3%), low on Saturday (-4.6%)
High on Saturday (+2.6%), low on Monday (-8.2%)
Coventry & Warwickshire:
High on Sunday (+8.6%), low on Saturday (-2.3%)
High on Friday (+11.6%), low on Saturday (+6.3%)
High on Monday (+11.5%), low on Saturday (-12.5%)
The spokesman added: “We ensured we had additional staff working to meet the predicted demand. While many people were enjoying the four day break, our staff were working hard to ensure patients that needed our help got the highest standards of clinical care in often difficult situations.
“Having such swings in the demand does make it difficult for our crews, but once again, they pulled out all of the stops to make sure patients got a good level of service, even when it got really busy.”
Tuesday, 22nd April 2014 – 2.20pm – Jamie Arrowsmith.
West Midland Ambulance Service (WMAS) has received high praise for the improvements it has made to NHS 111 (West Midlands) from one of the service’s stakeholders.
Brendan Young, Patient Representative for West Midlands Clinical Senate, visited the 111 headquarters in Brierley Hill as part of a stakeholder’s event where visitors were briefed on how performance has been improved, given an overview of how the call centre works and had the chance to put questions to senior members of management.
Mr Young admitted that some of the negativity surrounding 111 in its early days, before WMAS stepped in, had left him somewhat sceptical ahead of his visit, but his view was quickly changed when seeing the service in operation under WMAS.
“I had reservations based on the bad experiences that had been reported when the service first launched and was concerned that people would not be trained well enough to provide a safe service,” he said.
“I was, however, exceptionally impressed with how the Health Advisors assessed the patients’ needs and guided them to the best possible outcome. Importantly it was not just impressive to see the correct outcomes being reached, but also the elegant ways in which the patients were dealt with. It was a fine example of customer service.”
WMAS stepped in to take over the running of the 111 service in November, 2013, when NHS Direct withdrew from the contract. Since then, staff training has been greatly revamped and performance levels have been impressive throughout.
Mr Young continued his praise by saying: “I was 100 per cent delighted with what I saw and I don’t think anyone would have left without being impressed.
“It is remarkable how quickly West Midlands Ambulance Service has managed to provide such an excellent service and get training to such an impressive standard.”
NHS 111 Director Daren Fradgley said: “It is pleasing to know that the efforts we are all putting in to making the service the best it can possibly be are being recognised.
“The training of staff was quickly highlighted as an area we wanted to improve on after stepping in to take over the contract and the hard work being put in by everyone is now being rewarded.”
The praise comes on the back of an extremely busy four-day Easter weekend when the Trust received 21,875 calls to the NHS 111 (West Midlands) service.
Staff worked hard to ensure all calls were answered quickly and callers received a good service, despite 111 receiving 227 calls an hour on average, equivalent to a call every 15 seconds for four days.
A boy from Coventry, who dialled 999 when his mum collapsed at home in the middle of the night, has been presented with an ambulance service bravery award at the local ambulance hub.
Ten year old Harry Platts dialled 999 in December 2013 when his mum, Melissa, collapsed at their home in Longford. Harry sprang into action when he heard his mum downstairs making strange noises at around 3.45am. He quickly comforted his mum whilst calling 999, relaying all the details to the 999 ambulance calltaker about his mum, her condition and their address. Harry also unlocked the door so the paramedics could get in when they arrived.
When Coventry-based Paramedic Clare Cave and Emergency Medical Technician (EMT) Czes Mowinski arrived, they were greeted by Harry and were amazed when he gave a full rundown of his mum’s symptoms and past medical history. Paramedic Clare said: “He was being very calm, telling us exactly what had happened to his mom and the previous times it had happened. He was an absolute star. He didn’t panic, he was just great”
Long service EMT, Czes, said: “Harry is very articulate. He knew exactly what to do, knew exactly where to pick up the medicines, found everything about his mum that we needed to know, got it all sorted out for us. Harry had it all sorted for us. Within minutes we were away in the ambulance – gone. We nominated him for everything he did, from phoning 999 to speaking to us, telling us what had happened to his mum to everything that started from one to ten. Every bit of the way Harry helped us, helped us speaking to his mum, reassuring his mum. For a ten-year-old, can’t better it, can you? What more can we ask for? He is a lovely little lad.”
Clare and Czes presented Harry with a bravery award at the Coventry Ambulance Hub on Wednesday 9th April. Harry was accompanied by his mum, other close family members and friends.
Of the calls, Harry said: “I had to grab my mum’s phone and call from that. I was scared the first time but I the next time was a lot easier, I was more calm and relaxed. I am getting used to it now and when I realise what I am dealing with I know exactly what to do.”
Mum Melissa, who is 36 and has been diagnosed with epilepsy, said: “I am extremely proud of Harry. It’s great to know that someone so young can remain calm and call 999 when needed in difficult and scary circumstances. I thought when I listened back to his 999 call I would be upset, but no, because how can you get upset when you’re listening to the operator? The operator has been just amazing with my son. They were unbelievable. Harry is so strong, he is an absolute rock and I am very proud of him.”
Harry has previously completed a British Red Cross first-aid course and is keen to carry on gaining knowledge about what to do. He was called into action again late in March this year, when his mum collapsed at home and again he was calm and called 999. Again he received praise from the call handler and ambulance crew who attended to treat Melissa.
Notes to Editors:
Photographs, audio highlights of the 999 call recording, and a short video of an interview with Harry are available to accompany this press release. Please visit our Twitter, WordPress or Facebook sites. Picture Left to right; Melissa, Czes, Harry & Clare.
Three people have been injured in a road traffic collision in north Staffordshire.
West Midlands Ambulance Service was called to Leek Road, Stockton Brook shortly before 10.55am today.
A paramedic in a rapid response vehicle, a BASICS emergency doctor in a rapid response vehicle and a paramedic area support officer in a rapid response vehicle attended along with three ambulance crews.
A West Midlands Ambulance Service spokesman said: “One of the drivers, a man in his seventies, had neck and stomach pains. His passenger wife had pains to a shoulder, arm and wrist.
“The other driver, a pregnant woman in her thirties had chest and neck pain and was reporting soreness in the abdominal area.
“The fire service was on scene to cut off the roofs of both cars. All three people were immobilised and were taken to the University Hospital of North Staffordshire.
A man has been injured in a fall from a rock he was ‘free-climbing’ in North Staffordshire.
West Midlands Ambulance Service was called to The Roaches shortly before 12.20pm today.
A paramedic area support officer and the Midlands Air Ambulance from Staffordshire attended.
A West Midlands Ambulance Service spokesman said: “The paramedic area support officer was the first to arrive and was met by a representative of Staffordshire Wildlife Trust who helped identify the exact location of the rock and the conditions of the terrain.
“As the paramedic walked up the hill to the rock, the air ambulance arrived but due to the location, further help was needed and Buxton Mountain Rescue was also called in.
“Crews were told the man who is in his thirties had been ‘free-climbing’ and had fallen approx. 10 metres. He had a broken collar bone and shoulder injuries. He also had back pain.
“He was given pain relief and was fully immobilised. Buxton Mountain Rescue helped carry him downhill to the waiting air ambulance and he was flown to the University Hospital of North Staffordshire.”
Note to Editors:
Please credit “West Midlands Ambulance Service” if using the above images
Saturday 19th April 2014 – 6.30pm – Chris Kowalik.
Reports of injuries following a jet-ski incident in Staffordshire were not as serious as first feared.
West Midlands Ambulance Service was called to Waterside Road in Stapenhill near the River Trent.
An advanced community paramedic in a rapid response vehicle, an ambulance crew and the Midlands Air Ambulance from Staffordshire attended.
A West Midlands Ambulance Service spokesman said: “A woman in her twenties had come off her jet-ski and was out of the water when the crews arrived.
“Initial reports were of serious injury but on assessment at the scene, she had a bump to the head and was taken by land ambulance to Queen’s Hospital in Burton for further assessment and any necessary treatment.”
Saturday 19th April 2014 – 6.30pm – Chris Kowalik.
A cyclist has his helmet to thank for averting a head injury after he came off his bike on Cannock Chase.
Crews attending the scene, on the “Monkey Trail” said there was a significant crack to his helmet. Had he not been wearing it, the damage would have been to his head.
West Midlands Ambulance Service was called shortly after 9am today.
Two ambulance crews, the Midlands Air Ambulance from Staffordshire and the Hazardous Area Response Team attended.
A West Midlands Ambulance Service spokesman said: “The cyclist, a man in his thirties, had fallen from his bike whilst going downhill. He had shoulder and rib injuries but avoided a head injury because we was wearing a helmet which ended up badly damaged. Had it not been for the helmet, he would have sustained a head injury.
“Crews at the scene used a technical blanket keep him warm, gave him anti-sickness drugs for nausea and administered pain relief. He was immobilised and flown to Royal Derby Hospital.”
Saturday 19th April 2014 – 10.30am – Chris Kowalik.
Two people have been injured in a collision involving two cars in Birmingham.
West Midlands Ambulance Service was called to High Street, Digbeth shortly before 3am today.
A paramedic who was working at West Midlands Ambulance Service’s City Centre Treatment Unit in Broad Street was sent to the scene, along with a paramedic area support officer, the MERIT trauma team and two ambulance crews.
A West Midlands Ambulance Service spokesman said: “One of the injured was trapped and was freed with the help of the fire service. He’s in his thirties and had a broken leg and a suspected fractured pelvis. The injuries were treated at the scene by ambulance personnel. He was then taken to Queen Elizabeth Hospital Birmingham.
“A second person was taken to City Hospital.”
Note to Editors:
Please credit “West Midlands Ambulance Service if using the above image
Saturday 19th April 2014 – 10.35am – Chris Kowalik.
A man and two women have been injured in a collision involving the car they were in and a bridge in the Black Country.
West Midlands Ambulance Service was called to Bromley Lane, Kingswinford shortly before 3.20am today.
A paramedic in a rapid response vehicle, a paramedic area support officer in a rapid response vehicle and three ambulances attended.
A West Midlands Ambulance Service spokesman said: “A woman who was the car’s front seat passenger had cuts and bruises to her face. A woman in the back seat had bruising. They had to be freed from the vehicle first in order for ambulance staff to be able to reach the driver who was trapped by his legs.
“The driver is a man in his twenties and had a broken leg.
“All injuries were treated at the scene and all three were taken to Russells Hall Hospital.”
A cyclist has died following a collision with a car in Herefordshire.
West Midlands Ambulance Service was called to the A4110 at Canon Pyon shortly before 11.40am today.
An advanced community paramedic in a rapid response vehicle, a paramedic area support officer in a rapid response vehicle, an ambulance crew and the Midlands Air Ambulances from Strensham and Cosford attended.
The cyclist, a man, was confirmed dead at the scene.
There was a climb up a hill on foot for ambulance crews last night to get to a fallen mountain biker.
The cyclist, a man in his forties was with a group riding on the Clent hills when he fell from his bike in woods and hit a tree.
West Midlands Ambulance Service was called shortly before 9.40pm on Thursday 17th April.
The call was made by an off-duty paramedic who was part of the cycling group and who immediately began giving basic treatment to the injured man.
He was then joined by an advanced community paramedic, a paramedic area support officer, the MERIT trauma team, the Hazardous Area Response Team and an ambulance crew.
A West Midlands Ambulance Service spokesman said: “The emergency vehicles could only get as far as Sunfield Children’s Home who had helpfully kept part of their car park clear for us and from where crews had to carry their equipment on foot uphill for about fifteen minutes to get to the cyclist.
“The man had banged his head. He had abrasions to his face and hands, and pain to his wrist and back. He was immobilised onto a rescue stretcher for carrying back downhill to the ambulance. He also felt nauseous for which he was given anti-sickness drugs.
“He was taken to Queen Elizabeth Hospital Birmingham for further assessment and treatment.”
Four people have been injured in a two car collision in Tamworth.
West Midlands Ambulance Service was called shortly before 10pm last night (Wednesday) to the collision which happened in Lichfield Road Industrial Estate near the “Gerard” road.
A community first responder, a paramedic area support officer and four ambulances attended.
A West Midlands Ambulance Service spokesman said: “Two elderly men were in one of the cars involved. They both had chest pains and were taken to Good Hope Hospital.
“There were three young men in the other car. The driver and front seat passenger had neck and back pains and were both immobilised as a precaution and taken to the same hospital. The rear seat passenger was assessed and discharged at the scene.”
Note to Editors:
Please credit “West Midlands Ambulance Service” if using the above image
Wednesday 16th April 2014 – 5.30pm – Suzie Fothergill.
A man has been rescued from a park after falling from a skateboard in Staffordshire today.
West Midlands Ambulance Service was called to the Skate Park at Hanley Forest Park in Birches Head shortly after 3.00pm today.
An ambulance, a rapid response vehicle and a paramedic area support officer were dispatched to the scene. The fire service were also in attendance.
A West Midlands Ambulance Service spokeswoman said: “Crews arrived to find a man who had become injured whilst skateboarding at the park.
“The man, who is believed to have been visiting the park with his family, had fallen approximately 15 feet into a tiered skateboarding bowl and had sustained a knee injury.
“Due to the difficult location of the incident the casualty was fully immobilised and brought down to safety, with the assistance of the fire service who used a variety of equipment including ropes and ladders.
“The man, believed to be in his 20’s, was treated at the scene before being conveyed to Leighton Hospital for further assessment and treatment.”
Wednesday 16th April 2014 – 8.25am – Chris Kowalik.
West Midlands Ambulance Service was involved in a search last night for a man reportedly seen to be in difficulty in the lake at Walsall Arboretum.
The service was called shortly after 7.35pm on Tuesday 15th April to reports of a man in the water. An advanced community paramedic in a rapid response vehicle, two ambulance crews, the MERIT trauma team consisting of a doctor and a critical care practitioner and the Hazardous Area Response Team attended.
West Midlands Fire Service with its water rescue team and West Midlands Police with its helicopter and thermal imaging camera also attended.
A West Midlands Ambulance Service spokesman said: “All the emergency teams were involved in a search for the man.
“The ambulance service’s involvement in the search ended shortly after 11.35pm with no-one having been found at the time.”
Wednesday 16th April 2014 – 8.05am – Chris Kowalik.
Two cars have collided in Warwickshire and ended up down an embankment with one on its side and on top of the other.
West Midlands Ambulance Service was called to the A426 Rugby Road, near The Boat Inn public house, Birdingbury Wharf, Stockton shortly before 9.50pm last night (Tuesday).
Three ambulances, an advanced community paramedic, a paramedic area support officer and the MERIT trauma team consisting of a doctor and a critical care practitioner attended. A local off-duty GP gave her assistance. Police and the fire service also attended.
A West Midlands Ambulance Service spokesman said: “Both cars left the road and went down an embankment. One ended up on its side, up against a tree and on top of the other. There were two men in their sixties in the car on its side, both of whom got out uninjured. They were both discharged following assessments at the scene.
“A man in his sixties who was driving the other car was trapped in the vehicle. The fire service helped make the area safe for the ambulance crews to reach this driver and assess him. He had a head injury. He was immobilised and freed from the car. His condition was stabilised en-route to University Hospital Coventry and Warwickshire whose trauma team was on standby in readiness for his arrival.”
A woman has suffered serious injuries following a serious RTC in Shropshire.
The crash occurred on the A41, near Market Drayton at just before 11.15am. Two ambulances, a paramedic officer, and the Midlands Air Ambulance from Cosford with a Medic on board attended the scene.
A West Midlands Ambulance Service spokesman said: “Crews arrived to find two cars that had been in a significant collision. Both vehicles had sustained substantial damage.
“The driver of one car, a woman believed to be on her 50’s, suffered serious leg injuries and was trapped in the vehicle. The woman received emergency treatment at the scene, including pain relief and her condition was stabilised. She was then extricated from the car with the assistance of the fire service. She was trapped for around 45 minutes.
“Once released the woman was airlifted to University Hospital North Staffordshire Major Trauma unit for further assessment and emergency treatment.
“Thankfully, the woman’s injuries were not considered life threatening.
“The man driving the second vehicle was checked over at the scene but did not require further treatment.”